Joseph Johnson / Stuff
Several flights have been canceled throughout New Zealand due to intense weather. (File image)
The damage during the school holidays continues, with another 10 flights in and out of Auckland Airport canceled by 08.00 on Wednesday.
Six arrivals and four departures were shown as canceled by Auckland’s domestic board.
The affected flights on Wednesday were to and from Napier, Nelson, Rotorua, Bay of Islands, Blenheim, Whitianga and Wellington.
Flight cancellations increased during the school holidays in July after the airlines were hit by wild weather and employee illness.
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Australian holidaymaker Vincent Vandevusse, 59, was on his way to Queenstown with his son last week when his plane was delayed overnight and then canceled.
He tried the call center, and was met with a two-hour wait.
“I have traveled ashore in the third world, and I have never had such a situation before where you are only in limbo.
“Every time we tried to get help. It came to a dead end, he said.
Air New Zealand set them up in a hotel after the plane was delayed and gave taxi tickets. But when it was canceled the next day, Vandevusse and his son were left standing in the dark, he said.
“We went to a backpacker for the night. Finally, my partner back in Hobart tried a series of phone lines and booked a flight for us on Saturday. “
Vandevusse would like to see more information given to travelers when flights are canceled.
“The text message was shocking. It only connected to a phone number you can not reach and an app that says the flight has been canceled. We had no way out, he said.
Vandevusse has requested a refund from Air NZ, but has not yet received a response.
Air NZ could not comment within the deadline.
Vandevusse is not the only traveler with this story.
Dozens of readers have written to Thing over the past week, frustrated by the cancellations and long waits for the call center.
“We were on our way to Wellington for our 20th wedding anniversary – booked tickets from Auckland to Wellington. I frantically tried to rebook when it was canceled, one person said.
“Everyone was arguing. We ended up paying three times as much to get there. “
Air New Zealand’s customer manager Leanne Geraghty previously said that wild weather and crew sickness were part of the reason for the delays.
These conditions, combined with “the busiest travel period” seen since pre-Covid, created the perfect storm for the airline, she said.
MetService has storm guards and warnings in place on Tuesday afternoon.
The latest cancellations follow severe weather on Sørøya earlier this week, which led to power outages in gusts of up to 190 km / h.
On Tuesday, an Air NZ spokesman confirmed that the airline’s canceled flights were due to intense weather.